Tenant Welcome Letter Template
A move-in letter that welcomes a new tenant and puts everything they need for the first weeks in one place: keys, rent, utilities, repairs, contacts, trash days and house rules.
Use this template
Free, no sign up. Fill it in by hand or edit the Word file.
General template, not legal advice. Have an attorney in your state review before use.
General information, not legal advice. This template is a starting point. Laws differ by state and city, so have a licensed attorney review your final document before you use it.
Last reviewed
Before you use it
- A welcome letter puts everything a new tenant needs in the first month on one page.
- Say who to contact for rent, repairs and emergencies, and how.
- Explain how and when to pay rent, and which utilities the tenant must set up.
- Ask the tenant to return the move-in checklist by a set date.
How to fill it in
- Underlined spaces are blanks to fill in. The small label says what goes there.
- Shaded boxes mark rules that change by state. Look up the rule where the property is located.
- Delete clauses that do not apply, and add any disclosures your state or city requires.
General template, not legal advice. Have an attorney in your state review before use. Last reviewed October 29, 2026.
Tenant Welcome Letter
- Date
- Tenant name or names
- Property address and unit
- Move-in date
Dear Tenant name,
Welcome to your new home. We are glad to have you. This letter collects the practical details for your first few weeks. Please keep it handy, and reach out any time you have a question.
Your contacts
| For | Name | Phone | Email or portal |
|---|---|---|---|
| Rent and account questions | |||
| Repair requests | |||
| After hours emergencies | |||
| Building or community office |
For a fire, a gas smell or any danger to life, call 911 first, then let us know.
Move-in day
- Keys, fobs and remotes: Where and when to pick up
- Parking: Assigned space or rules
- Elevator or loading dock booking: How to reserve, or not needed
- Move-in condition checklist: please complete and return it within Number of days days, with photos of anything already worn or damaged.
Paying rent
Rent of $Monthly rent is due on the Due day day of each month. You can pay by Accepted payment methods at Payment portal or address. A late charge of $Late charge applies after Grace period, as set out in your lease. Setting up automatic payments is the easiest way to never miss a due date.
Utilities and services
| Service | Who pays | Provider and how to set it up |
|---|---|---|
| Electricity | ||
| Gas | ||
| Water and sewer | ||
| Trash and recycling | ||
| Internet |
Trash pickup is on Trash day and recycling on Recycling day. Bins go Where bins go.
Repairs and maintenance
Send repair requests through Portal, email or phone and include photos if you can. Please report leaks, mold, pests and anything that stops working as soon as you notice it, because small problems become big ones quickly. We will give notice before entering your home for non-emergency work, as your lease and the law require.
Good to know
- Water shutoff location: Location
- Breaker panel location: Location
- Smoke and carbon monoxide alarms: test monthly and tell us if one chirps or fails.
- Quiet hours, guest and pet rules: see your lease and any community rules.
- Renters insurance: Required with minimum coverage, or recommended
- Mail and packages: Mailbox number and package room details
We hope you enjoy living here. Welcome home.
Warm regards,
General template, not legal advice. Have an attorney in your state review before use.
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