Tenant questions answered, even at 9 pm.
A tenant emails about pets on a Sunday night. The AI Receptionist answers from your pet policy, and anything it should not decide, it turns into a request for you with the whole thread.
Premium plan. Email and portal messages now, texts and calls coming soon.
Conversation · Unit 201 · Email
Answers, not just routing. And a clean hand-off when it should not answer.
One reply desk for email and the portal
Questions that arrive at 9 pm on a Sunday get an answer at 9 pm on a Sunday, by email or right in the tenant’s portal thread. Texts join when your TenantLoop number is switched on (coming soon).
Whenever a tenant writesIt answers from your policies, not a script
Upload your pet, parking, trash or quiet-hours rules to the AI knowledge center, for one unit, a property or the whole portfolio. The agent answers only from those, the lease facts and our own safety guidelines, and the run records which policy it used.
Before it says a wordIt does not make things up
It never invents an amount, a date or a rule, and never promises a repair date, a refund, a fee waiver or a rent change. Those stay your call. If a tenant reports a fire, gas or flooding, it tells them to get safe and call 911 first.
When it cannot be sureThe hand-off arrives ready to act on
Anything sensitive, any repair and any question your policies do not cover becomes a tenant request with the whole conversation attached, waiting for your review. Repairs go on to the Maintenance Ops agent once you approve.
When a person is needed
Walk through one email.
One question answered, one handed on.
The AI Receptionist has two steps in TenantLoop: Policies and Tenant request. Opening the request waits for you out of the box.
TriggerA tenant writes inAn email from Unit 201: "Can I park a second car overnight? And the hallway light is out."
- PoliciesAnswers the parking question from your Parking policy for this property, nothing invented.
- Tenant requestThe hallway light is a maintenance issue, so it opens a tenant request with the whole conversation attached.Holds for youWaiting for your approval
Activity
- Replied by email, citing "Parking rules, Harbor View"AI Receptionist
- Tenant request #1043 opened, handed to the Maintenance Ops agentApproved by you
Question answered, repair handed on. Anything outside your policies comes to you instead.
you click where a person signs off
You set how far it goes. The record shows how far it went.
To-do · Maintenance Ops agent
Vendor selection for work order #1002
2 of 3 plumbers replied. Reliable Plumbing quoted $180 and can come Thursday.
- You choose where a person signs offEvery step that can wait for approval has a switch. Opening a work order, picking a vendor, the bill, the offers and the lease draft wait for you out of the box.
- Every action is on the recordEach step, message and decision is written to the agent’s activity log with who did it: the agent, or the person who approved.
- Hard cases come to youSensitive messages, a tenant who refuses entry, a vendor who never replies or a question your policies do not cover all come to you with the thread attached.
- Stop any run, any timeEnd a run from its page and carry on by hand. A decision can be undone for a few seconds after you click.
- The agents run on Claude Opus 5.5 by Anthropic, inside your TenantLoop account.
Teach it your rules.
Write them once, change them any time.
Comes with Premium: $4.00 a unit a month, $349 minimum. All four agents are included, with the AI Assistant.
The agents run on Claude Opus 5.5 by Anthropic, inside your TenantLoop account. See every plan
Settings · AI agents
AI Receptionist
- AI knowledge center
- 6 policies: pets, parking, trash, quiet hours, rent, move-outEach one scoped to a unit, a property or the portfolio
- Tenant request guidelines
- Repairs go to the Maintenance Ops agent; noise complaints to the officeExamples, exclusions, urgency and routing in your words
- Hold for approval
- 1 holds for approvalTenant request
- Conversations
- On for new and ongoing conversationsSwitch it off for any single conversation
What landlords ask first. And what actually happens.
Which messages does it answer?
Tenant emails and tenant-portal messages today, replying by email or in the portal thread. Texts when your TenantLoop number is switched on, which is coming soon. Separately, tenants can chat with the portal AI assistant (Pro and Premium), which draws on the same knowledge center. Phone calls join with the number as well: you will choose whether it picks up always, after hours or only when nobody answers. Automatic replies such as out-of-office emails are ignored.
Where do its answers come from?
It answers only from the policies in your AI knowledge center that apply to that tenant’s unit, property or portfolio, the lease facts and TenantLoop’s own guidelines. When no policy covers the question, it says nothing it is not sure of and opens a tenant request for you instead.
Does it act on its own?
Answering a question from your policies happens on its own: that is the point. Opening a tenant request holds for your review by default, so a repair or a sensitive issue does not move until you have looked at it.
What if it gets an answer wrong?
Every reply is in the conversation and the agent’s activity log, with the policy it used, so you can see exactly why it said what it said and fix the policy. You can turn the agent off for any single conversation and take over. A sent reply cannot be unsent.
Can a tenant keep it busy all day?
No. It answers up to 5 times per question and 10 times a day per person. Past that, the conversation comes to you.
Does it replace my front desk?
It takes the questions your policies already answer, so your team spends its time on the ones that need a person. Everything it cannot settle lands with your team, with the thread attached.
See it answer from your own policies.
We show you a run on sample policies. In the trial, add your own and test it.
The agents run on Claude Opus 5.5 by Anthropic, inside your TenantLoop account.