A crew for the routine work. You keep the final say.
Four agents and an assistant that work inside the same system as your leases and your ledger. They answer, lease, repair and renew by your rules, and stop for you wherever you want a person to decide.
Agents run on Claude Opus 5.5 and the Assistant on Claude Sonnet 5.5, both by Anthropic.
Lease Renewal agent · Setup
- Trigger
- 90 days before the lease ends
- Scope
- All properties
- Steps
- 3 hold for approval
- Rent strategy
- Balanced, 3 to 6%
Cedar Court A · In progress
- Recommendation Approved by you
- Rent & offers drafted 3 offers, Balanced
- Waiting for your approval Approve and send
- Tenant choosing offer
- Lease drafted
Five helpers, one job each. Each with a clear start, a clear finish and a person where you want one.
The agents run whole jobs on Premium. The AI Assistant, on Pro and Premium, helps you with everything in between.
- Premium
AI Receptionist
Tenant questions, answered
Replies to tenant emails and portal messages from the policies you wrote, at any hour, and turns repairs and anything sensitive into a request for you.
- Policies
- Tenant request
You stop answering “can I have a dog?” for the fortieth time.
How the AI Receptionist works - Premium
Maintenance Ops agent
Repairs, carried to the bill
Takes a request to a work order, gets your vendors to quote, books the visit with the tenant and drafts the bill from the invoice.
- Request received
- Tenant access approval
- Open a work order
- Vendor selection
- Maintenance event
- Vendor bill
You stop being the go-between for tenants and plumbers.
How the Maintenance Ops agent works - Premium
Prospect agent
New leads, answered the same day
Replies to every new inquiry from your listing facts, asks your qualifying questions, scores the lead and sends the tour link, then the application. It writes only between 8 a.m. and 9 p.m., stops when someone opts out or a teammate steps in, and email is live now (texts coming soon).
- First reply
- Qualifying
- Tour invite
- Tour
- Application
No more leads going cold over a weekend.
Where it fits in leasing - Premium
Lease Renewal agent
Renewals, started early
Picks up every lease as it nears its end, recommends what to do, drafts three offers in your rent stance and follows up to a signed lease.
- Recommendation
- Rent & offers
- Tenant choosing offer
- Lease drafted
- Tenant lease signing
No more finding an expiring lease three weeks too late.
How the Lease Renewal agent works - Pro and Premium
AI Assistant
And help with the rest
Ask about your portfolio in plain words. It drafts messages and listings, reads invoices into bills, explains reports and sets up tasks, and asks before it sends anything.
- Ask
- Draft
- You approve
Less digging through screens for one number.
How the AI Assistant works
The AI agents page in TenantLoop: each agent with what it does, its setup and its own switch.
nothing runs until you switch it on
Watch one run.
You press the button where a person signs off.
Pick an agent. The steps are the ones in TenantLoop, in their real order, with example data.
TriggerMaintenance request is submittedMaya in 101 reports a leak under the kitchen sink from the tenant portal.
- Request receivedPins the request summary and a link to it on the run.
- Tenant access approvaloptionalAsks Maya for permission to enter and the time windows that suit her.
- Open a work orderReads the request: priority high, type plumbing, needs a visit.Holds for youWaiting for your approval
- Vendor selectionOffers the job to your three insured plumbers at once. Two reply with a quote.Holds for youWaiting for your approval
- Maintenance eventBooks Thursday 9 to 11, tells Maya and the vendor, adds it to your calendar.
- Vendor billoptionalThe vendor uploads the invoice. Quick Bill fills the bill and compares it with the quote.Holds for youWaiting for your approval
Activity
- Run started from request #1042Maintenance Ops agent
- Maya allowed entry, weekdays 9 to 12Maintenance Ops agent
- Work order #1002 openedApproved by you
- Vendor picked: Reliable Plumbing, quote $180Approved by you
- Visit booked Thu 9:00 to 11:00Maintenance Ops agent
- Bill $180.00 posted, no variance vs the quoteApproved by you
Work order closed. The bill waits in Bills for payment, the way you pay every bill.
Trigger90 days before the lease endsThe lease for Cedar Court A ends on December 31. You chose a 90-day lead time.
- RecommendationReads 10 months of on-time payments and the lease record. Recommends renewing.Holds for youWaiting for your approval
- Tenant renewal intentoptionalAsks the tenant if they plan to stay and follows up.The text check-in turns on when texting goes live. Until then, runs start at the recommendation.
- Rent & offersChecks comparable units in the property and the unit market rent. Drafts 3 offers in your Balanced stance.Holds for youWaiting for your approval
- Tenant choosing offerEmails the offers. The tenant picks one in the portal; reminders go every 3 days.
- Lease draftedDrafts the renewal lease with the accepted terms, for your review.Holds for youWaiting for your approval
- Tenant lease signingSends it for e-signature and follows up until it is signed.
Activity
- Recommendation: renewApproved by you
- Check-in skipped until texting goes liveLease Renewal agent
- 3 offers drafted: 24 months +3.8%, 12 months +4.6%, month-to-month +5.7%Approved by you
- Tenant chose the 12-month renewalLease Renewal agent
- Renewal lease draftedApproved by you
- Lease signed, new term starts January 1Lease Renewal agent
Signed renewal on the lease record. An optional last step books the renewal inspection.
TriggerA tenant writes inAn email from Unit 201: "Can I park a second car overnight? And the hallway light is out."
- PoliciesAnswers the parking question from your Parking policy for this property, nothing invented.
- Tenant requestThe hallway light is a maintenance issue, so it opens a tenant request with the whole conversation attached.Holds for youWaiting for your approval
Activity
- Replied by email, citing "Parking rules, Harbor View"AI Receptionist
- Tenant request #1043 opened, handed to the Maintenance Ops agentApproved by you
Question answered, repair handed on. Anything outside your policies comes to you instead.
TriggerNew lead inquiryJordan asks about Duplex B on your listings page at 10:40 p.m.: "Are cats OK?"
- First replyWaits for calling hours, then emails at 8 a.m.: cats are allowed under the listing, and three quick questions about move-in, budget and household.Texts get a text reply once your TenantLoop number is switched on (coming soon).
- QualifyingReads Jordan’s answers, follows up once for the missing one and scores the lead against the listing and your criteria.A low score, a mismatch, a request for a person or anything sensitive comes to you. The agent never turns a lead down.
- Tour inviteSends the self-schedule link with the open tour slots for this property.
- TourJordan books Saturday at 11. After the tour date, the agent asks you if nobody marked it done.
- ApplicationSends your rental application after the tour and follows up until it is submitted.
Activity
- Replied by email at 8:00 a.m., 3 questions askedProspect agent
- Lead scored 82: moving in 5 weeks, budget fits, 2 people, 1 catProspect agent
- Tour invite sentProspect agent
- Tour booked Sat 11:00, marked completedProspect agent
- Application submitted with documentsProspect agent
The application waits in your leasing dashboard with the whole conversation on the prospect. Approving it stays with you.
you click where a person signs off
Anything they do, you can see. And the big calls stay yours.
To-do · Maintenance Ops agent
Vendor selection for work order #1002
2 of 3 plumbers replied. Reliable Plumbing quoted $180 and can come Thursday.
- You choose where a person signs offEvery step that can wait for approval has a switch. Opening a work order, picking a vendor, the bill, the offers and the lease draft wait for you out of the box.
- Every action is on the recordEach step, message and decision is written to the agent’s activity log with who did it: the agent, or the person who approved.
- Hard cases come to youSensitive messages, a tenant who refuses entry, a vendor who never replies or a question your policies do not cover all come to you with the thread attached.
- Stop any run, any timeEnd a run from its page and carry on by hand. A decision can be undone for a few seconds after you click.
- The agents run on Claude Opus 5.5 by Anthropic, inside your TenantLoop account.
Help, or hands.
Pick how much of the work you want to give away.
The AI Assistant helps you do the work
- You ask, it answers from your live data
- It drafts; you send
- Emails and tasks it suggests wait for your Approve
- Also answers tenants in the portal from your knowledge center
Pro and up $2.25 a unit a month, $139 minimum
Runs on Claude Sonnet 5.5 by Anthropic
The agents do the work for you, inside your rules
- They start on their own: a message, a request, a lease date
- They carry the job across days, with follow-ups
- They stop at every step you mark for approval
- Every step lands in their activity log
Premium $4.00 a unit a month, $349 minimum, Assistant included
Run on Claude Opus 5.5 by Anthropic
Starter has no AI features.
The worries we hear most. With how it actually works.
What does an AI agent do in property management software?
It carries a whole job, not one task. Our four agents each start on their own when something happens (a tenant writes, a new lead inquires, a repair is reported, a lease nears its end), work through a fixed set of steps on your real records, and finish with a result you can check: an answered question, a booked tour and an application, a closed work order with a bill, a signed renewal.
Agent or Assistant: what is the difference?
The Assistant works when you ask: it answers, drafts and suggests, and you press send. Agents work without being asked, across days, inside the rules and approvals you set. The Assistant comes with Pro; the agents come with Premium, which also includes the Assistant.
Will an agent act without asking me?
Only on the steps you leave open. Each step that can wait for approval has its own switch, and the steps that commit you to something (a work order, a vendor, a bill, renewal offers, a lease draft) wait for you out of the box. Until you are comfortable, you can keep every one of them on hold.
And if an agent makes a mistake?
You can see exactly what happened: every step, message and decision is in the agent’s activity log with who did it. End a run at any time and carry on by hand, and undo a decision in the seconds after you click it. A message that was already sent cannot be unsent, which is why sending steps that matter wait for you by default.
Will it take my team’s jobs?
No. Agents do the chasing and the paperwork around decisions; the decisions stay with you. Anything sensitive, unusual or outside your policies comes to your team with the thread attached.
How is this different from an AI tool plugged into my software?
The agents live in the same system as your leases, ledger, work orders and vendors. They read the real record, write to it with the same history your team uses, and stop for approval on the same screens. A bolt-on tool only sees what it is sent, and its actions sit outside your books.
What happens to my data?
It stays in your TenantLoop account. To understand a message or draft an answer, the text it needs is sent to Claude, Anthropic’s model, and the result comes back into your account. The AI Assistant only sees what the person asking is allowed to see.
See the crew on your kind of portfolio.
A short call: we run each agent on sample data and show you every place you approve.
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