One company number, coming soon.
A business line for calls and texts that rings your team and files every conversation on the tenant’s record. Until it switches on, email and portal messages already share one inbox.
Coming soon. Everything else in TenantLoop works today.
What works today, what comes next. No surprises on either side.
Email and portal messages share one inbox today
Tenants write from the Messages page of their portal or by email, and your team answers from Communications, with My messages and Unassigned views so nothing sits unowned.
- Portal messages with files and photos
- Announcements by email and portal
- Every message on the tenant and lease
Soon, calls that ring your team
Calls to your company number will ring the teammates you pick, all at once or one at a time, with different routing for tenants, owners, vendors and new callers. Missed calls go to voicemail.
- Ring all at once or one at a time
- Routing by who is calling
- Voicemail when nobody picks up
the number already belongs to a tenant
Soon, calls and texts on the record
Calls, voicemails and texts will join the person’s conversation in TenantLoop, next to their emails and portal messages, and show on the lease’s Communications tab.
- One history per tenant, owner or vendor
- Texts in the same inbox as email
- Communications credits in every plan, used once your number is on
No (crossed out: personal cells) printed on the lease.
once your line is on, tenants get one company number
Where it stands.
Honest status, no fine print.
- Email and portal messages are live
- Announcements by email and portal are live
- Company number, calls and texts are coming soon
- Calling from the browser and AI call answering come with the number
Works with
See integrationsAbout the business line. Status and plans.
Can I use the business phone today?
Not yet. The business line is coming soon, once TenantLoop numbers are switched on. Today you reach tenants by email, portal messages and announcements, all in one inbox.
Who answers when a tenant calls?
Your team, first. Calls to your TenantLoop number will ring the teammates you choose, all at once or one at a time, depending on who is calling. On Premium you can let the AI Receptionist pick up after hours or when nobody answers, once the number is on.
And when a tenant rings at 11 pm?
Without the AI Receptionist, the caller leaves a voicemail that lands in their conversation in TenantLoop. With it (Premium), the agent answers by voice from your policies, opens a repair request when something is broken, tells anyone reporting fire, gas or flooding to call 911 first, and passes callers who ask for a person to your forwarding number or voicemail. It reads out a balance only when the caller’s number is verified by the carrier.
Can I call tenants from my computer?
Yes, once your number is on. A call window in the browser lets you call a tenant, owner or vendor from their record using the company number, and the call is filed on their conversation. Like the line itself, this is coming soon.
Can my team stop handing out their own cell numbers?
Yes, once your line is switched on (coming soon). Tenants, owners and vendors then call and text one company number, and your team picks up from their own phones without sharing them.
Will calls and texts be logged?
Yes. Calls, voicemails and texts will sit in the person’s conversation next to their emails and portal messages, so the whole history is on the record.
Will the AI Receptionist reply to texts?
On Premium it answers tenant emails and portal messages today. Texts and calls on your TenantLoop number join once the number is switched on, and you choose whether it answers calls always, after hours or only when nobody picks up.
Start with email and the portal today?
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